Center Incharge Full Time

General Operations

• Ensures that the clinic opens and closes on time.
• Ensuring the availability of staff 24/7 for handling emergency cases
• Monitoring and improving client flow; ensuring quick services provided to the client.
• Identifying opportunities for improving clinic services and performance; introducing change.
• Keeping all equipment’s in operative condition.
• Maintaining a healthy clinic environment (Health and safety, Cleanliness, Housekeeping, maintenance of utilities, discipline).
• Ensuring all operations conducted in accordance with organization quality management system.
• Handling of emergency situations and emergency cases especially perform CPR whenever required.
• Timely submission of all reports required by the regional and head office.
• Implementing waste disposal procedure within the clinic.

Customer Services

• Providing counselling service in the absence of counsellor
• Greeting clients on arrival, taking feedback, and making them feel comfortable.
• Regularly checks the client comments register and take necessary action.
• Responsible for handling all medical emergencies and accompany client/patient to the nearest hospital until the client/patient is out of danger.
• The incident/emergency report (written) will be submitted immediately
• Clinic manager will handle all grievances by clients/patients (written, verbal or phone call) and report to higher authorities.

Team Management and Development

• Supervision and monitoring of clinic team regularly, ensuring their responsibilities to be performed in accordance with the standard procedures.
• Team building and providing support to team members.
• Ensuring all the documents are complete on admission and after the client/patient is discharged
• Co-ordinating with higher authorities for induction, training and appraisal of team members.
• Arranging training for other staff as per instructions of head office.

Financial / Administrative

• Maintaining staff attendance record.
• Handling petty cash.
• Payment of incentives.
• Implementing policies.
• Purchasing and controlling consumables, stationery, emergency and routine medicines etc. in accordance with the procedure.
• Ensuring proper stock management as per procedure.
• Fulfilling all financial requirements as per financial guidelines and instructions from the head office.
• Submission of daily income to bank, timely payment of utility bills and look after other bank transactions.
• Providing emergency medicines immediately on requirement.

Monitoring & Evaluation

• Timely EMAP of the clinic as per given guidelines
• Physical verification of all medicine stock on monthly basis
• Conduct client exit interviews and clients satisfaction form as per given protocol
• Closely monitor clinic Key Performance Indicators (KPIs) and targets

Representational:

• Motivating general practitioner, (doctors, midwives, TBAs, and other health facilities staff) by paying regular visits to them for referring the clients to center.
• Building liaison with district authorities, NGOs and other organizations to get their co-operation for Ansa clinic.
• Any other duties assigned by the project office and the Head Office to further the smooth running of the clinic

Education:

Minimum Bachelors (BA/BBA/BS/MA/MBA/MS)

Experience:

5-7 Years in relevant field

We are an equal opporunity employer

Job Type: Full-time

Pay: Up to Rs50,000.00 per month

Ability to commute/relocate:

• Faisalabad: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person